Frequently Asked Questions

It is safe to put the glasses in a dishwasher however hand washing crystal in warm, soapy water and drying with a lint-free cloth is preferable.

Keep the rim of the glass clean and chip-free by storing the right way up and never stacking.

Avoid pouring hot liquids into cold crystal or vice versa, as extreme temperature changes can cause breakage. Place ice cubes into your drink rather than dropping from a height and avoid using ice machines.

You may notice subtle weight variations between pieces due to traditional manufacturing techniques like hand-cutting and mouth-blowing

With mouth blown glass you do sometimes get air bubbles which are considered to be hallmarks of mouth blown handmade glassware.  Tiny bubbles the size of a pin point sometimes form in the fusing or melting process and do not affect the quality of the piece. Such slight variations are natural results of handcrafting.

Yes, your information is secure on our website. We take extra steps to keep your financial information private and safe. All transactions occur in a secure area of our site so that you can buy online with confidence. We use industry- standard encryption technologies when transferring and receiving information to process your orders.

We use recycled or recyclable packaging materials that are better for the environment wherever possible. Please do not worry about our packaging beads / chips, they are biodegradable and made from GM-free starch. They are also suitable for both domestic and municipal composting and will dissolve in water.